We understand that items may need to be returned back to us -
Any product that has been fitted to a vehicle will be 100% non returnable / refundable.
Returns must be notified within 14 days in writing to firstname.lastname@example.org
No longer needed - If you no longer want your part then please get in touch as soon as possible to avoid your order being sent out and we will issue a full refund.
If you wish to return a delivered item as you no longer need or want it the postage costs will need to be covered by the customer. If the item passes the returns departments checks to make sure there is no damage to the parts then a refund will be processed however, the postage cost that's included in the online price to UK mainland is non refundable.
Wrong part - If the wrong part has been ordered and delivered for your car, returns are accepted, the item will need to be delivered back to us where we will check the item for damage before carrying out a refund or dispatching the correct replacement part. The customer will be responsible for the postage charge and courier. We always advise customers to pop a note in with the part stating your name, order number, address and if you wish for a refund or correct part. Letting us know in advance that a part is being returned is recommended to speed up the process of having your order correctly dealt with.
If by mistake we have sent out the wrong item, we will have the item collected from you and the correct item sent out. If this was to occur we need to be notified within two weeks of receiving your order.
Damaged - We hope you don't have any damaged products delivered but of course this isn't always something that can be helped in transit.
We always advise never to sign deliveries as "being received in good condition" if the outer box is damaged just incase the part inside the box is too. This will speed up the process of any claims that may need to be made against the courier.
If the part has arrived damaged we always recommend getting in touch and emailing us pictures of the damaged part before having it sent back to us. We will always do our best to resolve damaged product issues as quick as possible.
If the damage was done in customers possession we are unable to refund or replace the item.
Delivered to the wrong address - If your order is showing as having been delivered but not to your chosen delivery address, we advise you contact the courier yourself. if you continue to experience problems as a result of this please contact us so we can assist.